SBP017: What is a Key Performance Indicator (KPI)?
A KPI is a measure of performance used to measure Progress towards a target / a goal / a desired state.
A KPI is different from a metric. A metric is anything that can be measured:
A metric becomes a KPI when you link it to a goal and have a clearly defined target to pursue and evaluate against. It also needs to be assigned to someone.
Tip:
Ensure that your KPIs are aligned to goals and have clearly define targets and someone is accountable.
Download our free
KPI Spreadsheet
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by job, department or process
Thank you!
You can find your free KPI Spreadsheet here.
We hope you find it useful.
Most people who download the KPI spreadsheet are looking for ideas to choose the right key performance indicators.
Choosing the right KPIs and selecting the night targets to go with them can be tricky and requires diligence and dedication.
There are millions of things that could be measured. You can only manage what you measure.
So if you measure the wrong things you will manage the wrong things and not get the results you're looking for.
For more information on how to effectively implement these KPIs in your business, please contact us.
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KPI Management Solutions
roger@kpims.co.uk
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